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SharynE
Neighbour
Joined 6 months ago
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Telus web store nightmare
I’m so frustrated with the Telus. I’ve added a new line and ordered a new phone from the web store and I keep receiving emails telling me to call in and verify security questions in order for them to ship the phone. It’s been 8 days and I call DAILY. Today I’m on hold for 1.5 hours and still waiting. I email and they respond by telling me to call. This is absolutely ridiculous. I’ve been with Telus for over a decade and I will be switching providers once my contract is up. This phone is a gift for my child and it very likely won’t arrive in time for their birthday now. What an absolute disappointment. Telus you’re a huge company. Do better.233Views0likes1Comment