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Razzy91
Neighbour
Joined 6 months ago
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Transferring Mobile Ownership to Surviving Spouse
Have been trying to transfer my deceased Mom's mobile account (which includes his line) to my Dad (surviving spouse) after her passing over a year ago ! I've seen all the instructions here so have the correct documents at the ready but have been on hold in the queue waiting for customer service with Telus for greater than two hours on 15 separate occasions trying to get this resolved. We just need to cancel her mobile line (for which we have been paying $100+ needlessly for months) and transfer his line under his name - he has an existing Telus Home account so this should be simple, but seems not, as her line has all the MFA associated with it. Nobody at Telus stores or Best Buy are able to help us with account management either. Any help would be much appreciated.438Views0likes4Comments