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RobotFish
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Re: [Megathread]: TELUS Connect
Mine is spotty at best. Mostly it says there's an error or something and doesn't work. Sometimes it works, sometimes it says the devices are paused but my kids are still using them on WiFi. It's unreliable at best, and the only advice I ever get from Telus is to 'turn it off and on again' and every iteration of that: reset everything, log out of everything, log back in. Disconnect, reconnect. Turn it off, turn it on. If I am being told to do that every time the app didn't work, that's not a solution. If I wanted to manage my technology manually, I would stick to pens, paper and radio plays. Why offer an app that never works and is never fixed with the updates?723Views0likes3Comments[Megathread]: TELUS Connect
I have had issues with this app since I started using it ages ago. It's glitchy and almost completely useless. It boasts such amazing features - schedules, device-blocking, content-blocking and so much more! - but it rarely works. I either get a notice that it can't connect (which is fun because it's literally the name of the app), or I can set schedules and turn off access to certain devices, only to find my kids still using them with complete success. This is a problem for me. I pause the WiFi to my daughter's phone (she does not have data through a provider, so the only way she can get online is via WiFi - and all of my neighbours have locked access, so she's not getting on theirs) because she likes to text me at work all day for important things like "do we have any snacks" or "check out this TikTok". Yesterday, she texted me all day long again, and even though I checked the app and it was like YEP EVERYTHING'S GOOD THIS PHONE IS DEFINITELY PAUSED, everything was not good, and the phone was not paused. During the summer, I go to bed before my kids because they are no longer in school, and I shut off the WiFi for their phones and the iPad. It's all on one of those awesome schedules, which the app showed as active and working, but are actually neither of those things. The home screen even showed the devices as paused. Except - I have a secondary app that shows me what apps they are using and for how long, and it let me know that they were on their phones until after 2am. Good stuff. Does anyone know of an app that isn't this one that will actually do what I need this one to do? I have been giving polite app feedback for ages (that changed yesterday) and Telus doesn't seem to agree, after all this time, that the Telus Connect app should, in fact, connect.SolvedRe: [Megathread]: TELUS Connect
In my experience, nothing will resolve these issues. I have had them nonstop since I started using the app, and all the various iterations of the great troubleshooting advice of "have you tried turning it off and turning it back on again?" have been done. Repeatedly. Every single component that can be reset, disconnected and reconnected, uninstalled and reinstalled, logged out of and back into. Sometimes it works for an hour, sometimes a whole DAY. My favourite thing is when it says I can't access certain devices in my list because they haven't been connected in over 48 hours, while I know for a fact they are actively connected because I can see the child next to me USING THE DEVICE.1.6KViews0likes0Comments