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MelSoupy
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Re: Telus Bring it Back - No Credit back
We did the Bring it back through the online store (never doing that again, will be going in person to a storefront from now on to hopefully avoid this mess in the future). At first, I was told that my phone never arrived, so I produced the CanadaPost signature of receipt. Then, I'm told that I sent a brand/type of phone I've never owned before in and they need to investigate. Meanwhile, our account was dinged for the full price of the buyout in addition to our regular bill. :( Just a mess that shouldn't have happened.40Views0likes0CommentsRe: Telus Bring it Back - No Credit back
Hello, I'm not longer given an option in the private messages to reply to past conversations with the support team member who reached out. I had someone from Telus call last week to say there's been no progress and they were awaiting information from their investigation team regarding our issue. They did not leave a callback number or have attempted to call us back (though left a message on my son's voicemail for some reason?). At this point, my husband and I have done everything that has been asked of us, from returning the phone, answering questions, and providing documentation of the iPhone14 package being received. We would very much like the charge levied on our account for the phone that was returned (again, following each step as we were told by Telus), to be credited towards our next bill. Furthermore, please ensure any call backs goto the correct number, which we have listed in private messages, as my 12 year old son isn't the one that should be contacted.55Views0likes0CommentsTelus Bring it Back - No Credit back
Hi there, My husband and I upgraded his phone via the website back in May. We were charged for his old phone but when speaking to someone online (after being told by our Local Telus store to call - they were kind enough to give us a shipping label), were were assured we would receive the credit back after sending his old phone in. The phone was sent out May 20th and received May 21st with a signature. Canada Post's website made that easy to track, so I have pdf copies of the shipping confirmation and receipt confirmation. We figured that we might not see the credit for June's bill but were surprised to also not see it in our upcoming July bill. I have been a Telus customer for a very long time, brought my husband on board with Telus, and as my children are growing ensuring that we use Telus services for them as well. We pay a rather large bill each month so I feeling deflated that we've gone through all this trouble. Help please!268Views0likes7Comments