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ZJB
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Joined 7 months ago
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“Sorry, we could not retrieve your TELUS TV service information at this time.” On MyTelus
Hello, I’ve been a Telus internet and Optik customer for nearly a year now and have been struggling to access my OptikTV settings via the Website or MyTelys App. My internet and phone info loads instantly, but the Optik section is stuck loading for a time before giving me this message: I have tried the online support options, as well as the help phone line. The online options couldn’t understand my issue no matter how it was worded, and the phone support guy said it would be fixed in a couple weeks from said call which was well over two months ago. I’ve tried reinstalling the app and still have had no change. Even through the website, the Optik section will not load. The TV box itself works just fine, and I can still watch the channels I’m subscribed to. I just cant view or change any of my Optik settings via the app or website. I would very much like to get to the bottom of this, as it would be helpful to see and edit my OptikTV services and channels without having to call the help line and wait for hours every single time. I appreciate any input and assistance in this matter, thanks!
