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Hopeless927
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Joined 7 months ago
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Was told connection fee would be waived but it wasn't!
Hi, Recently signed up a second line over the phone, the rep promised to get the same deal I was on with my main line and that the connection fee would be waived. He stated that the new plan would be manually turned on about a week after I activated the line. A few days later the plan was changed, but not to the agreed plan, it wasn't as good, although the price was similar. The kicker I still got charged the $70 connection fee and a further $15 plan change fee when I had been promised they would be waived. Can someone look into this and give me an account credit? And the plan I agreed to? Slightly annoyed at having spent so long on the phone originally to then get hit when the bill came in. Thanks!320Views0likes1Comment