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Alexander74
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Joined 7 months ago
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Monitoring Centre never calling for alarm triggers
We just switched from Bell Smart Home monitoring to Telus and I could not be more unimpressed. So far we’ve had a few triggers by accidentally opening the doors without disarming, also my dog barking at home triggered the glass break sensor when we were gone. But the issue is we never receive a call from the monitoring centre either by phone or at the panel. When I was with Bell it was within 10-15 seconds there was someone on the panel asking me for my verbal password which made me feel safe and secure. Not once so far with Telus which is weird because all I hear is Telus owns the ADT security which Bell was subbing out from Telus, how can the owners have worse service??? Currently on hold trying to connect with an agent AGAIN to explain this issue. I either want this resolved or I want out.604Views1like10Comments