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Dlite76
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Joined 7 months ago
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Re: Telus not honouring payment extension
I received a call back last night after submitting a written complaint. I was able to upload a screenshot confirming the extension, and my services were successfully restored. I appreciated the resolution—until I received another email today advising that I would be charged a reconnection fee. Given the circumstances, I believe this fee should be waived. I spent several hours yesterday trying to resolve the issue, and it would be much appreciated if, in the future, there were a more direct way to reach someone in BC who has the authority to assist with account matters.403Views0likes1CommentTelus not honouring payment extension
I'm extremely frustrated. I logged in to my Telus account and was given a payment extension until June 30, 2025, which I screenshot, then today my services were cut off. I called customer service only to talk to two individuals in Guatemala who had zero authority and refused to believe/honour the agreement and demanded full payment to turn services back on. I'm so mad right now. I asked to speak to someone in BC with more authority and they said there wasn't anyone. I'm about to make a serious complaint with the CRTC. Grrr447Views0likes3Comments