User Profile
a_stg
Neighbour
Joined 7 months ago
User Widgets
Contributions
Billing Issues
Telus LIES. Home Security Scam: I was offered a "free security camera" at signup—no contract or obligation mentioned. I was then charged for a $180/month Home Security package I never agreed to. This was only reversed after I caught it myself and disputed it. Service Repair Bait-and-Switch: A TELUS technician was sent to address extremely slow internet performance. He stated the fix (replacing an old wire) was free of charge, and left. I was later charged $200, with no warning, and told the tech “marked it down as my issue.” Again—this was never communicated to me before or after. Streaming Package Deception: I was told my Netflix, Crave, and Disney+ accounts would be consolidated into a $45/month TELUS streaming bundle. My bill shows $75/month. This is the third documented instance of verbal agreements not being honored. I attempted to escalate this via live support and was told the soonest callback is in three days. That is completely unacceptable given the scope of these issues and the amount of money involved. I will be filing a formal complaint with the CRTC and taking this to public consumer advocacy channels.1.1KViews0likes8Comments