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Trishfriesen52
Neighbour
Joined 8 months ago
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Telus Homr security cancellation
Our family switched to Telus for cell service . We were offered a outdoor camera for 2 years camera was no charge with a monthly fee . camera arrived before our SIM cards , we decided the camera was not useful and sent the camera back unused as instructed, called Telus and cancelled the security option but kept the cell service ( 3 phones ) . We receiving bills for the camera , and now calls from a 3rd party . we pay our cell bill on time . We were encouraged to try the outdoor camera as a promotion , we send the equipments back upon receiving it .104Views0likes1CommentOutdoor camera promition
I recently became a Telus customer . Out family was offered an outdoor camera ( n/c) upon becoming a Telus mobility customer . 10.00 a month - camera was free of charge 2 year commitment. Can cancel wishing the first 30 days . We received the camera , never installed the app or camera , called Telus immediately and returned the camera new in box immediately via Canada post as Telus instructed . I called Telus home and safely after receiving a bill for 36.24 explaining we were not going to use this service . we’ve just received another bill with a new charge of 171.90 for camera repayment . I ask questions regarding monthly costs and hidden fees . I didn’t want the camera , but was encouraged to try this service . I regretted this decision and possibly moving to Telus .413Views0likes1Comment