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bmcgann
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Joined 8 months ago
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Confusion re Europe Easy Roam timing
I recently returned from a 30 day visit to multiple countries in Europe. In order to be prepared, I signed up for the Europe Easy Roam in mid-February. That day, I got an email confirming that I had signed up and stating that there was a 45 day time frame for the service. My assumption was that the 30 day coverage would begin when I activated the plan on arrival in Iceland. Three days into the trip, I got a notice that I had a roaming charge of $20. I contacted the online chat and was told that the roaming charge was an error and that it would be removed. Two days later, I got another charge ($50). I tried to get it reversed but the only way was to talk on the phone with an agent and the phone line wasn't working! After I got home, I noticed on my bill that the roaming service ended April 10, or 45 days after I requested it. So I was wrong--there are TWO time frames. The first starts when you request the service; the second starts when you activate while in Europe. So you cannot put in your request until fewer than 15 days before you leave! After two hours on the phone, I got the roaming charges and most of the roaming pass fee removed.Solved1.5KViews0likes3Comments