User Profile
ywu
Neighbour
Joined 8 months ago
User Widgets
Contributions
Issue w prepaid plan,cannot call toll-free numbers
Hi, I am currently using the Telus prepaid plan that costs $100 per year. It includes unlimited nationwide talk and text, plus 2 GB of data per month. Calling personal numbers works perfectly fine. However, I have run into an issue where I cannot make calls to any 1-800 or toll-free numbers, such as banks, Amazon, Telus, etc.. When I try, I get a message saying that I do not have enough balance and need to top up. Since my plan includes unlimited nationwide calling, I believe toll-free numbers should be covered. Could someone help me understand why this is happening and how I can solve it. Thank you in advance.2.9KViews0likes6Comments