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Re: PureFibre 3 Gigabit Internet only provides 1.3 Gigabit speeds
The install tech left so fast and has not responded to my question on service level. So I am left with Telus customer support. The firmware on the Hub just confirms there is service. It implies it checks speed but certainly does not report it to the user.1.5KViews0likes0CommentsRe: PureFibre 3 Gigabit Internet only provides 1.3 Gigabit speeds
Thank you Phoneguy5655 for your prompt post and helpful info. The Telus installer declined to reply, but I tried the power off. It did not improve things, although Telus Support has offered to assist. So I trust that might lead to a successful conclusion.1.6KViews0likes0CommentsRe: PureFibre 3 Gigabit Internet only provides 1.3 Gigabit speeds
That's what I am finding too. I also have the PureFibre 3 Gigabit Internet plan, but even when connected directly to the 10G port with a capable network card, I get around 250 to 350 Mbps download and up to 1600 Mbps upload with the pings around 9ms. Telus is not delivering what I am paying for. When I contacted the install tech, he was helpful on configuring the modem (hub) but silent on why the service speed is at 10% of where it should be. I was expecting Telus would provide me a speed test after the install, but there was not reassuring speed test. I want to upgrade my network, but there is no point if I am only getting the same Gigabit service I had before. Why is it always a struggle with Telus?1.6KViews0likes5Comments