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charlesb123
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Re: Business cloud connect
It does help, but we cannot see if there is any calls in the call queue. For example, on my personal line, when I am on the phone, I see when another person is trying to call me, I can decide to either accept the call and put on hold my current call, or dont answer. With Business Connect, we dont see whenever we have a new call coming in. Is there a way we can have this information?Business cloud connect
Hi, we are using Business Connect Enhanced solution. We have 4 different queues. Is there a way to see the Live numbers of call in a call queue, to see if a call queue is over used and has too much calls waiting, so we can add more agents to this queue ? Also, is there a way for an agent to put some customers on hold, and answer another call in the call queue? Thanks in advance!
