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TMVYLW
Friendly Neighbour
Joined 9 months ago
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Re: New Telus modem/router and wifi killed Smart TV
Thanks for your reply. The Sony TV does connect to WiFi and Internet. Disney Plus and YouTube work fine. But Netflix, Prime and Crave all have connection errors. The previous router was a T3200M. The Sony TV reports having a valid IP address (192.168.1.67), and the NH20A "Connected Devices" shows that IP address associated to the MAC address of the TV. There are no custom network settings. The NH20A is as Telus left it. I'm not sure what onboard diagnostics you are referring to. I could not find any diagnostics in the NH20A menus (which are [Overview > State | Connected Devices | Fiber | Network Status | Router Information], [Network > LAN | WAN | Firewall | Dynamic DNS | IPv6 | MoCA], [USB] and [Administration]).6.3KViews0likes0CommentsRe: New Telus modem/router and wifi killed Smart TV
Thanks for your reply. I really do not think this is a Sony problem. The Telus equipment we had previously worked just fine with the TV. It is the new Telus equipment that has changed things. The Sony TV just happens to be the symptom of whatever problem has been introduced by the new Telus equipment.6.9KViews0likes2CommentsNew Telus modem/router and wifi killed Smart TV
We recently had Telus upgrade our equipment. We now have an NH20A modem and two B20A WiFi routers. Since having the upgrade, our Smart TV (Sony Bravia A80K) has no internet access, despite being connected to our Telus WiFi network with excellent signal strength. All our other devices (PCs, Xbox, iPhones) have Internet, and the Telus Optik TV works fine (we can stream Netflix via Optik TV). I have searched and tried different suggested solutions without success. Power-cycling everything. Disabling the 5GHz WiFi bands. Making sure the TV is on automatic time settings (there no option to choose between broadcast and network time). I am now on the cusp of having Telus send a tech out to help. Are there any other potential solutions I should try?7.1KViews0likes13Comments