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Ivarinder7
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Joined 9 months ago
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@Telussupport This is RIDICULOUS. I requested a move for my internet on Mar 4. Tech installed it Mar 6. I selected to CANCEL my old service the SAME DAY new was activated. Now I get a $345 bill?! You charged me: Double billing: Old address + new address until May 2 $70 “activation” fee — even though it was a MOVE (your app says NO FEE) Monthly rate jumped from $67 to $122+ without my consent I called support — 2hr hold just to be told "it’s a system issue" and “nothing can be done.” How is that MY problem? Why am I paying for YOUR screw-up? Fix this. I’m not paying for your system’s incompetence. #TELUS596Views0likes1Comment