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Sukh1
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Joined 10 months ago
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Home Security Bill Discrepancy
Dear Telus Customer Support, I am writing to formally complain about an ongoing billing issue with my Telus Home Security service. As per my agreement, I should be charged $35 + tax per month. However, I have been consistently billed $51 + tax, which is incorrect. I contacted customer support and spent over two hours trying to resolve this matter, but I have yet to receive a satisfactory response or resolution. This overcharge is unacceptable, and I expect Telus to correct the billing error immediately and refund any overpaid amounts. Please address this issue as soon as possible and provide a clear explanation for the discrepancy. If this matter is not resolved promptly, I will escalate my complaint to the appropriate regulatory authorities. I look forward to your prompt response. Best regards, Sukhmander [Admin edit: removed personal info]490Views0likes1Comment