I called and requested that they honour the rewards that I lost as a bill credit. They were quick to set it up and was worth the call — maybe 20 mins total of my time but totally worth it.
And isn’t it nice that I just got 2 emails about how I’ve posted online. But they couldn’t send information in a format to actually make the consumers aware that this was happening?
Logged into redeem my points and found that they have stolen them from everyone. It’s not ethical to take points away and only notify in the small print on a bill. Or maybe send one wee email amongst the multiple spam and junk that gets sent monthly...
