Community Managertoday April 29, 2021 I received a phone call from Telus (????) Loyalty Dept...offering me a new updated modem and my bill being reduced from $121 to $75. The person on the line had a very very heavy European accent. I was sceptical and he put me through to his supervisor who also had a heavy European accent. He wanted to verify my information and read it back to me but needed my D.O.B....which I refused even tho he tried to tell me that i would not receive the modem unless I gave him my D.O B. So then he asked for some Canadian numbers....Drivers License, Passport, etc...I refused to give them out and i was told that i would not recieve the new modem or bill reduction..... am certain this was not from Telus...I tried to call Telus after I had hung up but that is impossible, tried to contact Telus through their website...to no avail...one would think that Telus would have more operators hired to answer their phones .
