Alberss
+2 more
Friendly Neighbour
•
Optic TV+ app error Required output protections are not active
I used the previous version all the time on my Samsung tablet. Since the new updated version I cannot play any TV from the Guide. I either get this error "Required output protections are not active" or it hangs. I cannot find any explanation or workaround on your sites. I updated the app today. Is there any workaround? Can I no longer use your app from this device? It works on my phone. Anyway to get the old version back?
Alberss
+2 more
Friendly Neighbour
•
Hi @KHR @Dococ @Harrisclh
Here is my Update.
I created Ticket 4321055 on 2Dec. I was told I would get a call back in a couple days. Called Dec 6 and a different Telus person created another Ticket for a "Request to the back office". He promised he would call back in a couple days. Nothing. I called today Dec 15th. There is a note from Dec 8. Try same steps with clearing cache, etc. & reinstalling. If doesn't work I'm to contact Samsung.
I guess I will wait for the next upgrade & keep my fingers crossed I will be able to watch again using the app on my tablet.
All the best,
Sandra
1
0
Hockeydad16k
Neighbour
•
I have the same problem on my Samsung tablet. I live how Telus says to contact Samsung because the Telus app doesn't work.
I just want to watch a hockey game while I make dinner.
3
Optik-Kate
+14 more
Just Moved In
•
Hi Alberss Harrisclh Susanpeyton Bob_Unlikely Hockeydad16k Chester14 did anyone manage to resolve the issue? Our development team has been trying to reproduce this error, but unfortunately it seems to only be happening on specific tablets, particularly with an older OS version, and so far we've had no luck in reproducing this error with the devices we have on hand.
If you are still experiencing this issue and is willing to share a bug report, it would go a long way to improving the handling of this error. Please see instructions below:
Thank you in advance!
3