Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 182 replies
  • 6 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 39905 Views
  • 43 replies
  • 7 kudos

Can’t access Netflix & Prime

Hi there,Would you please tell me why I can’t access Netflix or Prime through Telus guide anymore? Netflix won’t login or connect and Prime won’t play anything and keep giving error msg. I checked on my other devices and they work fine.

Resolved! Accessing Pik TV

Is there any way to access Pik TV on a new Samsung Smart TV without buying a Apple TV or Google or Pik TV hub?

Melody2 by Neighbour
  • 2091 Views
  • 1 replies
  • 0 kudos

Resolved! Wrong program displaying

While using the Pik TV app (on my AppleTV), I have been watching Gentleman Jack (HBO through Crave) but I have come across that episode 5 is actually not displaying but showing Project Runway in stead. I don’t have a subscription to CTV drama which c...

My Slimline 2 remote doesn't work

My slimline 2 remote works to control volume and turn tv on/off but nothing else. I've gone through the steps to program with my LG TV and I assumed it worked, since initially I couldn't even do those two actions... now I can control volume and power...

jrd88 by Neighbour
  • 2088 Views
  • 1 replies
  • 0 kudos

Changing Theme Packs

Everytime I attempt to update and change my theme packs the app tells me there's a problem on there end and to try again at a later date. The web site just sits in limbo forever when I try. This has been happening since I got optik tv. I don't want t...

Resolved! PixTV - Max Connections

We have 2 x Apple TV's and are constantly getting the stupid "Max connections Exceeded" error. After multiple reboots/restarts of the AppleTV even pulling out the power cable, it will eventually clear. really dumb especially when trying to catch the ...

Resolved! BC1 on Pik +5?

Hello,Is is possible to get BC1 (Telus channel 845) as one of my Pik +5 options?Thanks.Glen

groger by Neighbour
  • 2133 Views
  • 1 replies
  • 0 kudos

PVR Disappearing shows

Ok, I have shows that just disappear from my recordings. No it’s not a storage issue, it’s a vanishing act, I’m not deleting by accident. Has this happened to anyone else.

Drums by Friendly Neighbour
  • 1844 Views
  • 2 replies
  • 0 kudos
Friendliest neighbours