Mobility

As AI-driven phishing and scam attempts become increasingly sophisticated and harder to spot, we’ve partnered with cybersecurity leaders at Norton to build TELUS Scam Protection directly into the My TELUS app, giving you peace of mind. Here's a breakdown of how it works, what’s included, and how to

SIM card swapping enables your device to connect to the TELUS network. Follow these steps to perform the swap yourself without visiting a store. Prerequisites Before starting, ensure you have: Your new TELUS SIM cardYour current device (powered on and connected to the TELUS network)Access to your My

Mobile devices automatically connect to the strongest available network signal. Near international borders, particularly along the U.S.-Canada boundary, your phone may connect to foreign towers and trigger roaming charges for services normally included in your plan. Disable Automatic Network Selecti

Device failure, loss, or damage can permanently erase contacts, photos, and important files. Regular backups ensure you can recover this data and transfer it to replacement devices. Why Regular Backups Matter Recovers the most recent version of your data after device problemsStores information beyon

Moving your existing phone number from another carrier to TELUS preserves your contact information and ensures uninterrupted service. The transfer process completes in 2-3 hours. What You Need Before Starting New TELUS SIM cardCurrent provider's SIM card (must remain active during transfer)Previous

Planning to travel soon? Don't forget to configure your TELUS mobile services to avoid service interruptions and unexpected charges. Complete these setup steps before departure. Pre-Travel Setup Enable Easy Roam Add Easy Roam to your account to use your existing plan's data, minutes, and texts while

Unwanted calls and messages disrupt your day. Your Android device includes built-in blocking features to stop these contacts permanently. Block a Text Message Sender Open the Messages app on your home screenTouch and hold the conversation you want to blockTap the Block iconTap "OK" to confirmThe con

Unwanted calls and messages disrupt your day. Your iPhone includes built-in blocking features to stop these contacts permanently. Block a Text Message Sender Open the message conversation from the contact you want to blockTap the name or number at the top of the screenTap the info button (ⓘ) in the

Third-party vendors can charge applications and web services directly to your TELUS invoice instead of requiring credit card payment. These charges appear as application purchases on your bill. How Third-Party Billing Works Vendors offer pay-per-use applications and web-based services like mobile da

Protect your Android or iPhone from loss, theft, accidental damage, and manufacturing defects. Coverage costs $17 per month and must be added within 60 days of device purchase. What's Covered Loss and Theft Full device replacement if lost or stolenAccidental Damage Cracked or shattered screensBroken