Consumer Protection
1 TopicBrand Impersonation Scams: Types and Tips to Protect Yourself
This class of scams involves scammers pretending to be a representative of a legitimate organization. When in doubt, cease all correspondence and contact the organization directly by looking up their contact information on their official website. Sales/Return Scam Fraudsters contact customers and process an online or Direct Fulfillment (phone) order on behalf of the customer but intentionally orders the wrong device and/or color. The fraudster then calls the customer back, informs them the wrong device was shipped and: Directs them to return the device to an address unrelated to TELUS, or Advises they are sending a courier to retrieve the device on behalf of TELUS Proactively arrange to send out a return mailer. It is important to note, we will never call a customer to send out a return mailer. What you can do: If you receive a device that doesn’t match exactly what you’ve ordered, contact us. TELUS will NOT call you to return your device to a specific address. Instead, we'll email you a return label that you can bring to your local post office. They'll scan the label and take care of the rest. View our return process here. Posing as TELUS Recruitment for a job posting In this scam, a fraudster poses as TELUS Recruitment and asks for $50 for a "Premium ID" as part of the application process. What you can do: TELUS never requests monetary deposits for any roles/projects with our company. Do not give out any personal information and forward the email to [email protected] Posing as TELUS Support advising of internet/computer problems In this scam, a fraudster poses as TELUS Support advising you that you have a virus or computer problem in an attempt to gain your personal information. What you can do: Do not give any details to the fraudster or click on any links that may allow them to access your computer. If you think your computer may have been compromised, please contact TELUS at 1-888-811-2323 right away to investigate. Door to Door salesperson posing as a TELUS employee You may receive a visit from a fraudster pretending to be a legitimate TELUS employee. What you can do: Verify the name and ID of the salesperson. We have a great article about everything you need to know about our Door to Door team here. Do not give out any personal info if anything seems suspicious. If anything seems suspicious to you, end the conversation and contact TELUS right away with the following: Date / Time / Address of the encounter. Name of the salesperson if they gave it to you. Account Credit Scam (by phone or email) You may receive an email appearing to be from TELUS, encouraging you to upgrade your TV package and call a 1-8XX number. You reach a fake IVR claiming you have a large credit balance. You're then transferred to a fake 'TELUS agent' who requests personal information to pay out the money. What you can do: Do not dial the number provided. Do not provide personal information. Contact a TELUS representative with: Your name, phone number, account number, and details of the fraudulent call.Contact an official TELUS representative with the following information: Your name and phone number Account number Details of the fraudulent call you received Your safety matters to us. Because scammers never stop, we're dedicated to providing you with information on the latest tactics used by them so that you can stay informed. For more on various scams and how to protect yourself, explore these other articles: Prize/Promotion Scams Call Related Scams Digital/Online Scams Identify Theft FR Version457Views0likes0Comments
