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Chriscolwood
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Joined 11 months ago
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Re: Optik audio sync
Ok a few days ago unpaired the remote from the telus box and adjusted the volume slider on the right side up to 10 the top and repaired the remote to the telus box. It did have an improvement but depending on the program the volume has to be upped on the AV system to almost max to hear the audio. When a commerical comes on the volume come on very high and another commerical requires another volume adjustment again and then again when back to the program. Also noticed on some sporting events that the background audio ( crowd noise or referee speaking) are none existant while the game and commentators on. Any thoughts on this issue to get it resolved?…..3.4KViews0likes2CommentsRe: Optik audio sync
Yes multiple times before i finally phoned the trouble line and they repeated the processes several times before determining that it must be the not working. Now that i think about it, when i get the new remote what would be the procedure to pair the remote and selecting the options that ensure the orginal volume issue on the av system is correct. If you could send pdf’s that would be appreciated..3.9KViews0likes3CommentsRe: Optik audio sync
Ok i started by unpairing the remote from the box and that was too successful and now will not repair with the set top box. A call to the help phone line has lead to a new replacement remote being shipped to me. The “fixing” of the av system will be on hold until new remote received 3 - 5 days. Please do not close the ticket until this is fixed please.3.8KViews0likes0CommentsRe: Optik audio sync
It’s the volume thru my 5.1 amplifier and Sony TV that is my issue. Having to turn volume to very high or maximum to be able to hear. Amp and tv volumes are perfect when playing dvd thru dvd player connected to amplifier then tru to tv. Any suggestions? Thanks ..chris.3.9KViews0likes2Comments