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mickhood16
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Joined 12 months ago
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Impossible to reach customer service - so frustrating!
Why is it impossible to get a hold of an actual agent over the phone? I want to discuss a billing issue and cancel a service and I've waited hours without anyone picking up. The online chat sends me a text saying someone will be in touch and that also went nowhere. Telus never used to be like this - I could usually get a hold of someone immediately or request a call back. What happened? I've even sendta facebook message and no response there either!2.2KViews3likes9Comments