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sm2106
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Joined 12 months ago
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Re: Customer Service Broken Promises - Not being honoured what was offered
So I wait, and if I'm unavailable for the minute they call, I'm out of luck for possibly a week? Can they leave a call back number as promised by Loyalty? Or at least try three times within a couple of hours, also as promised by Loyalty?1.2KViews0likes0CommentsRe: Customer Service Broken Promises - Not being honoured what was offered
I've had the same thing happen with my home services plan....was provided an excellent plan, but service agreement differed to this. I have talked to loyalty who escalated this to a manager and was told they would try three times to call me after sending me an email in advance of the call, leaving a callback number on VM if I was unable to answer. Since this is escalated, they say they cannot help me. Manager called this morning, from "private number", no email warning received and no callback number; just VM saying they'll try calling next week. Again, loyalty cannot help due to escalation, but who knows when they will try calling again. I cannot put my life on hold until they call! Are you able to help?1.2KViews0likes2Comments