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Rod22
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Joined 2 years ago
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Re: Optik TV vs Rogers/Shaw Ignite/Xfinity
Thank you so much for the suggestion. Just used the new power cord and HDMI cable with the new box they sent and it now works! What a relief… thought I’d have to wait for a technician to come over and troubleshoot. You’re completely right, they have major issues with the power supply and none of the customer service agents has ever suggested that could be the culprit. Anyhow, glad I can now have my TV working especially over the holidays.7.6KViews1like0CommentsRe: Optik TV vs Rogers/Shaw Ignite/Xfinity
The Telus Optik boxes have unfortunately been a nightmare. Were good for the past year but these last few months, am now on my 3rd box replacement. The remote has continually disconnected, I’ve replaced the batteries several times and sometimes that does the trick, but for the most part the boxes will work for awhile and then all the sudden say it cant find the input and doesn’t connect. Telus just sent me another new box and upon setting it up tonight, it isn’t even working! I am beyond frustrated and sick and tired of having calls with customer support to go through the motions of “unplug the box, try the reset, etc” plus the interface I find terrible on Optik. Fast forward is automatically 30 seconds at a time and when you do a search for a movie it doesn’t show you if it will ever be on tv, and barely shows where it can be viewed except maybe YouTube. I found Shaws interface was awesome and easy to search items, see when they would be coming on tv to record. Planning to switch back and be on Rogers after all this.7.3KViews0likes1Comment