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SheenaO1977
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Joined 2 years ago
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Re: Stream+ Prime account
Ok thank you. Because I just got off the phone with someone after he kept putting me on hold for 3 hours and nothing resolved. He said a request was resubmitted for the cancellation and refund but I am not confident because he said he had no access to update the file.4KViews0likes2CommentsRe: Stream+ Prime account
I was supposed to be refunded for stream plus within 3-5 days from 26/11 when I spoke with the 5th person in two days at that point (he said he had tech services submit the request for cancellation and refund). Because stream plus was charged against my son’s email [Mod Edit] on my visa (Telus ref. [Mod Edit]) Nov. 25. So you won’t find the subscription against my account [Mod Edit] but the guy said it should have been. And he said these notes he was putting in my Telus file at least. [Mod Edit]. Nothing has been done and I cannot be charged again for a service I never received. Please help get this resolved. I have wasted another 3 hours now today with two different people because the first one transferred me to EPP after having me on hold for an hour. And this guy has me on hold while he waits to get help from tech support. This is unacceptable. And I am very discouraged.4KViews0likes4Comments- 4KViews0likes0Comments