User Profile
princessa
Neighbour
Joined 2 years ago
User Widgets
Contributions
Re: Outdoor Camera not triggering at all events of activity.
I experience the same issue. Had the sytem for a few years. Now all of a sudden the doorbell camera does not record all activity. And, no, we have not reached the monthly limit in recordings and photos as I delete things on a regular basis. movement. Yesterday it recorder early in the morning, and then nothing until kids came back from school. During the in-between time, I had people coming to the front steps to pik up some items which I left - there were 3 people in total - no recordings at all. In the evening (it was still bright and sunshine outside) an Amazon package was left on my front steps (no recording of the driver dropping it off), few minutes alater someone stole the package (no recording at all), next few minutes we returned home (yes, all of a sudden there is a recording). I called tech support - the guy was useless and told me my internet signal is too weak and there was no device to send the notification too which is BS because my phone is connected to receive every notifications. I asked to have a technician send over to fix it, the guy said Telus will charge me $150! Pure BS! I'm paying for a broken system and Telus will not even move a finger to fix it! The guy told me that I could "play" with the settings to have it adjusted or move my router to get a stronger wi-fi signal. Again, what a BS! I asked to speak to a manager - he transferred me to another tech support, who apparently changed something in my settings. It did not fix the problem - still very limited recordings of motion in front of my door. But to my surprise now everytime a car drives by the house in the evening, my doorbell rings. Yes, it rings by itself which is so annoying. How ridiculous is that. I can't stand this nonsense, non-existing tech support. You pay them each month but if something does not work they expect you to "play with the settings" to fix it yourself. Top notch frustration!16KViews1like1CommentRe: Outdoor Camera not triggering at all events of activity.
I experience the same issue. The doorbell camera does not record movement. Yesterday it recorder early in the morning, and then nothing until kids came back from school. During that time there were people coming to my front step and no motion was recorded. Later an Amazon package was left on my front steps (no recording), few minutes after someone stole the package (no recording), next few minutes we returned home (yes, there is a recording). I called tech support - the guy was useless and told me my internet signal is too weak and there was no device to send the notification too which is BS because my phone is connected to receive every notifications, and my kid's phone too. I asked to have a technician send over to fix it, the guy said Telus will charge me $150! Pure BS! I'm paying for a broken system and they will not even move a finger to fix it! I asked to speak to a manager - he transferred me to another tech support, who apparently changed something in my settings, and since then, everytime a car drives by the house in the evening, my doorbell rings. How ridiculous is that. I can't stand this nonsense, non-existing tech support.16KViews1like0Comments