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IWannaC2
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Re: How to stop the "press the ok button on your remote to watch recordings"
How come you have 2 different pvr’s? Are they hooked up to 2 different services?(2 different accounts). You an have multiple tv boxes though. in general, you cant have 2 pvrs working on the same optic account..they may be fighting with each other for signal. is the message only appearing while watching one recording while another program is being recorded? (Common thread in complaints).3.9KViews0likes0CommentsRe: Crave 3 TV Listings
Hello fellow peeps. while on the phone morning with Telus, doing a follow up on above out of sync issue on Crave 3 channel, while discussing with representative, the guide refreshed itself and lo-and-behold, Crave 3 went from out-of-sync to in-sync right before my eyes…the rep did nothing, but was happy if was finally resolved (or appeared to be) all who reported on this, let me know via this thread if it also is fixed at your locals too. Good luck5.1KViews0likes1CommentRe: Crave 3 TV Listings
Having same issue….same channel. I’m in Calgary, AB. 6 -hour lag difference between guide and broadcast. My deets posted to separate thread. https://forum.telus.com/t5/Optik-TV/Crave-3-W-channel-Broadcast-is-6-hours-behind-Guide-list/m-p/154085#M160085.3KViews0likes0CommentsRe: Crave 3 TV Listings
According to telus tech, this may be just my connection(s), may be my “hub group”, may be municipality-wide, may be provincial, may be county-wide…in other words they don’t know. My deets are Calgary (NE), Alberta. Crave subscription through Telus Fibre optic connection 4k digital tv wireless boxes If anyone else in this vicinity who also is subscribed to the Crave channels, through telus, if they have the same issue, please submit to this thread. ISSUE on the 4k tv boxes (not via internet) Crave 3W channel (CRVM3WHD) (channel 408 in Calgary) lists a program on the guide, however, the program that is being broadcast is not the one listed on the guide. There is a 6-hour discrepancy between the two. For example: (using current date/time. Aug 11, 2024, 6:35 am) The guide lists “Selena + Chef” as the program for that time (6:35 - 7:10 am) The program actually (currently) being broadcast is “Crisis” which (according to the guide) should have been broadcast at 11:55 pm (last night) to 2:00 am this morning…..a 6-hour delay between guide listing and broadcast. this makes it impossible to set any recordings for this channel. This has been noticed since Friday, august 2, 2024, however this also explains why some shows set to record on that channel over the past few months recorded the incorrect program (although, title, description was correct in “recordings” list. this issue seems to be lost with Telus….they have opened 4 different tickets surrounding this issue (and related problems their “tinkering” caused). Equipment has been rebooted, even factory-reset, crave subscription has been removed and reinstated, TV boxes re-registered, but problem persists on all 3 of my 4k tv boxes. the new “Evolution” boxes are NOT an option as they are functionally a piece os crap….look pretty, but from a user’s perspective, are like stepping back to the days of Fred and Wilma. so…..is anyone else noticing this same problem…in calgary, or throughout areas telus “services”? again they claim “nobody else has this issue”….seems a common answer. please add if applies to you…and phone Telus to raise a complaint.5.3KViews0likes0CommentsRe: How to stop the "press the ok button on your remote to watch recordings"
I have noticed recently (since returning to 4k boxes from horrible evolution boxes), that these messages, although sporadic and inconsistent, only appear on my boxes when I am watching a recording while another program is being recorded at the same time. I noticed this because the little red light on the 4k tv (remote, wireless) box goes out when the message appears on the screen, and lights back up when the message goes away. I have NOT noticed the message when watching a recording that is not playing at the same time as another program is being recorded. Can anyone else having this problem verify it……it may help telus discover the solution to this “non-existent”, “never heard of it” problem.4.3KViews0likes0CommentsRe: How to stop the "press the ok button on your remote to watch recordings"
Telus support claims the issue doesn’t exist….its “our fault”, but they perhaps could fix it “at a cost” by providing wired access points….sort of defeats the whole wireless benefits. I tried the new android boxes (with the cloud-based recording at an extra cost), and returned then within 2 weeks. The new boxes (Evolution) have more user interface issues and difficulty in operation than the old 4k boxes. We got the 4k boxes reinstalled, and tolerate the inconvenience of the message appearing rather than the poorly-designed Evolution box usability issues.9.6KViews0likes0CommentsRe: How to stop the "press the ok button on your remote to watch recordings"
Current update…. The final option (because Telus doesn’t care) that is available is to replace the 4k pvr and associated wireless tv boxes with the new “Digital” boxes telus us supplying to their new customers (but hiding them from their exiting ones). These are referred to as “evolution” even though not labeled as such. These are android based, and PVR storage is cloud based with an additional $10 per month charge for that. Additionally, the pvr storage is only for 90 days. The user interface is very poorly designed…I assume by people who do not watch TV or Record and playback shows. The remote does have dedicated Netflix and Prime buttons, does light up when woken up, and also has some voice command compatibility. Navigation throughout the various menus and options is also very, very poorly designed (did I say very). Even though it claims to be an easy self-install, there is no detailed how to manual or instructions. I spent over an hour on the phone with tech support setting up the boxes, as most of my ho- to questions were not covered in the documentation, nor in the online wizards on Telus’ website. But back to the point of this forum thread…. Since replacing and reprogramming on Friday, there have been no noticed messages or notifications to “press ok on your remote…”. However 3 days doesn’t mean the downfalls of the android system isn’t worse than the previous devil. Hopefully there are many improvements coming in the near future. If interested, these can be ordered on Telus.com, or the loyalty department….you just need to return the old equipment to Telus… This customer may be moving elsewhere in the future if Telus continues to care less and less about what it supples to its customers.13KViews0likes9Comments