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TVjunkie
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Re: Telus TV PVR keeps deleting all recordings and scheduled
It’s has nothing to even do with recordings being deleted after 90 days. I KNOW THAT RECORDINGS DELETE AFTER 90 DAYS! If you bothered to look at the screen shot I’ve provided, you would have noticed that the recordings button completely disappeared at the bottom of the app, thus rendering my recording inaccessible. I also have stuff being recorded daily, hence your jerk comment of recordings being deleted after 90 days. Geez. Don’t comment if you’re clueless.5.5KViews0likes0CommentsRe: Telus TV PVR keeps deleting all recordings and scheduled
There is clearly not a solution to this problem. I went onto my Telus TV+ tonight and my recording button and all my recordings are gone again. The same problem on the tv. How is this even possible? I’d really like out of my contract for tv at this point.5.5KViews0likes1CommentRe: Telus TV PVR keeps deleting all recordings and scheduled
And while I agree no one is ever perfect, I can’t imagine not having a system in place that pushes notifications to employees quickly for a company of your size. This situation was very easily avoidable. We also work from home so the disruption between phone calls/messages to Telus, intermittent wi-fi during repairs, etc has been a huge headache. Thank you for working towards a solution.6.6KViews0likes0CommentsRe: Telus TV PVR keeps deleting all recordings and scheduled
Yes I have done both. I also don’t have a recording button thru the Telus tv+ app. There are no recordings there either. Additionally, as I said earlier, I was on the phone with a tech for 45 mins and he rebooted my wi-fi router multiple times and tried a bunch of things on his end to recover my recording. Nothing worked. It sounds like you guys had a vendor issue that a Telus worker on here was adamant that was the problem. So the tech was never notified of this vendor problem and made one last effort to try to recover everything. I had to give him permission to try one last attempt. But he said in doing so, if my recordings aren’t recovered, they will never be recovered. So he tried to fix things even though it was a vendor problem that he had no idea about.6.6KViews0likes4CommentsRe: Telus TV PVR keeps deleting all recordings and scheduled
It doesn’t. Telus deleted my recordings because of a lack of communication between techs and higher ups that the vendor screwed up. So the technician made one last ditch effort to recover my recordings… the technician said that if what he was doing didn’t bring my recordings back, they would never be recovered. If higher ups at Telus would have communicated to the techs that there was a problem, the techs would have told everyone to wait and see what happens… instead of trying to fix a problem that they weren’t aware of. Telus is a joke.7.6KViews0likes6CommentsRe: Telus TV PVR keeps deleting all recordings and scheduled
The technician that helped me on the phone yesterday made a last ditch effort to recover my recordings. I had to give him permission to do it because he said that once he tried it, I could possibly have my recordings gone forever. I agreed to whatever he was going to try. My recordings did not come back. So if what you’re saying is true about the vendor issue…. It sounds like the technician I talked to on the phone DID NOT have any idea about the vendor issues. Therefore my data has been wiped because the technician did a ‘hail Mary’ to try and recover my data, but instead erased it. All because he didn’t know about the vendor issues. Nothing of that nature was mentioned on the phone. So TELUS has deleted my recordings all because there was a lack of communication between Telus staff. I’m super pissed. Thanks for ignoring me too because you think I’m stupid or something.7.7KViews0likes1CommentRe: Telus TV PVR keeps deleting all recordings and scheduled
Yes, we have that type of digital box with the remote that has Netflix and Amazon buttons. We rebooted the box and our recordings never came back. We also still don’t have the ability to record shows (the record button has not come back on both the tv and the Telustv+ app). I’m resigned to thinking the recording are gone. Half a day spent on this.12KViews0likes1Comment
