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andy-humphreys
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Joined 3 years ago
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Re: Plans Expiring and no communication
I have received multiple calls for Telus home security and every time I say I am uninterested. That says people are available to call customers. I think it would be simple to have an automatic email that generates when a customers contract would be expiring. Why would I want to continue to have an automatic monthly charge placed on my card when Telus ups my bill by almost double without informing their customers? I assume Telus wants it's customers to have auto payments so avoid late/missing payments yet upping the bill by almost 50% does not inspire confidence in your customers. I spent since 11:24am waiting and talking to Telus representatives, it would also help to allow telus phone line representatives to have less customers aka less wait time aka less angry customers. I enjoy your internet, but the wait times are ridiculous to talk to a human. Thanks, Andy Get Outlook for Android2.7KViews0likes0CommentsPlans Expiring and no communication
I have been a Telus customer since 2019. My monthly bill was $103 My plan expired and Telus raised the bill to $189 and did not think to inform me by email or by phone. I think that is some pretty shady customer service for a long time client. I am currently on hold for 54 minutes so far, and will be voicing my concerns of the customer support offered. Why do you not care about existing customers and only care about new ones?2.7KViews0likes2Comments