Incredibly frustrating. I got a promise to remove $27 of the $42 in charges incurred with PBM, after spending 2+ hours on the phone with Telus, and another 20 on the phone with PBM, a company which I have had no interaction. I'm done with Telus. Move...
Just adding my experience to the thread. Had the same issue with a 3rd party $13.99 PaybyMobile. Was on hold/the line with 4 people from Telus, including, finally the Escalations team and a nice gentleman by the name of Peter. They were unable to res...
This is apparently a monthly billing and Telus is not being helpful at all in reversing it. Referring customers to a third party who we do not have a relationship with, in order to reverse charges for services we never ordered, is completely unaccept...
