How is it possible with a technology company like Telus that is takes up to 48 hours to speak with a Manager? Let alone the process it requires to be elevated to speak with a Manager to being with,
Yes, I am in the same boat. Time for a new service provider for me as well after 20 years with Telus. I did manage to actually speak with a Manager from Telus out of Calgary and explain how horrible things have become with Telus customer service. She...
You are being lied to in my opinion. I purchased a new phone over the Web Store in November. Long story short it was lost in shipping. At the end of December after 6 calls to Telus over a 2 week period and a few other actions I was finally able to ge...
How did my story end ? After 2 weeks and 6 calls to Telus, multiple emails and online requests for help through all of Telus customer service online and social media websites I finally got a call back from a Manager out of Calgary. This Manager was h...
Dimo, It has been over 2 days since the Manager was promised to call me. Nobody from Telus has ever called me back. I have made the request to be escalated - they reply with "the notes on the account indicate that an escalation manager will be conta...
I am sorry Dimo but you are factually incorrect. I have called customer service 6 times. Here is the summary. Call #1 - Customer Service representative said my issue would be looked into and I was promised a call back within 24 hours. Call #2 - After...