TELUS Neighbourhood

FrancisLi · 10-31-2020

My Optik TV PVR cannot record or do series recordings.I contacted a Telus employee yesterday and they helped solve my issue remotely. However, after a few hours of my PVR working, it stopped working again. It will not record anything, and my series r...

FrancisLi · 10-29-2020

I have scheduled recordings that are no getting recorded into my PVR.I have restarted my Optik box through the settings panel. I have also unplugged, left it unplugged for 10 minutes, then replug it. So far no solution on how to fix my recordings not...

FrancisLi · 11-01-2020

I am unable to record a live program

FrancisLi · 10-30-2020

UNFORTUNATELY,a few hours after everything seemed to be working, the problem comes back. I am unable to record anything new, and all my series recordings have been ignored. I will contact Telus again to see how to want to resolve this.

FrancisLi · 10-30-2020

I'm not quite sure. they helped me remotely.

FrancisLi · 10-30-2020

I contacted Telus through Live Chat, and they were able to fix my problem remotely!If anyone else has this issue, I'd recommend self troubleshooting first and if nothing works then contact Telus chat.

FrancisLi · 10-30-2020

Series recordings.Yes I see the programs in my scheduled tab in Recordings

TELUS Neighbourhood

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Unable to record on Optik TV PVR (even after Telus assistant helped me)

Unable to record on Optik TV PVR

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