PS - by my memory I recall last time something she had to do up the street as well... you may be right about the fibre pigtail being inadvertently unplugged in the FDH in your neighbourhood or in the NAP closer to your house or something along those ...
Escalation manager finally contacted me tonight, at this point who knows... Said he escalated me, we’ll see. Also, he was adamant that residential SLA’s shouldn’t equate with such a low expectation of service, even within the parameters of said SLA’s...
I am sure you are pleased as punch with your cheeky rebuttal forgiving garbage ‘customer service’ by hiding behind the language in an SLA. This is a repeat issue (hardware failure).The cost differential between residential and commercial can be anywh...
I rely upon my internet for my livelihood and am experiencing the red fail light on my Alcatel Lucent ONT fiber receiver/converter that connects to the router via CAT5/6. My fiber 300/unlimited has been down for 24hrs. and still no tech coming for tw...
I too rely upon my internet for my livelihood and am experiencing the red fail light on my Alcatel Lucent ONT fiber receiver/converter that connects to the router via CAT5/6. My fiber 300/unlimited has been down for 24hrs. and still no tech coming fo...