I had a very different experience. I won't use this space to bash them, I just felt the need to balance this discussion by expressing that they are not always this accommodating. They were so dismissive of me that I closed my account instantly afte...
I was with Telus from 1997 until around 2013 or 2014 (more than 15 years anyway) and had a similar experience. I called to ask if they could give me a break on a smartphone upgrade or a plan, as I basically needed to upgrade both for their new plans...
