Well, it is finally sorted out. Subsequent to my first post, I received a text message from Telus stating that the "Renew" was going to be done on the expiry date. I had to contact Telus support via the "Escalated" chat to find out about the charges....
Please pardon the follow up to my own post. Hopefully, a picture is worth a few hundred words.This is the current status of my "plan". Shouldn't the $100 I added be used to "auto renew" this plan? I saw in other posts a mention of having to "purchase...
It is an annual plan. It has not yet expired and has plenty of messages / calls remaining. The "Contact Us" link is now functional again, but it is basically a circular link and doesn't really get you anywhere useful as in email address phone numbers...
I've also had this problem of applying money to my account last year and yet the Prepaid Plan expired even though the plan has "Auto-renew" enabled. I ultimately had to contact Telus to get it straightened out. It's now a year later, and it appears t...
