TELUS Neighbourhood

AzNightmare · 03-26-2019

Hi, I've been trying to contact Telus via live chat for the past 2 weeks and I get this message every single time.I've always contacted Telus live chat for the last 2 years, so yes, I am doing everything correctly. This is incredibly frustrating. I ...

AzNightmare · 05-18-2019

What options did you choose? Either they fixed it recently or the options you chose lead to the copper department.I've already established this fact by talking to various agents and on the phone earlier.

AzNightmare · 05-14-2019

Depending on what your issue is (based on your responses), you can only get an agent if it's to do with copper line issues, as that's the only department that has live chat now.If it's about pure fiber or billing issue, those departments closed their...

AzNightmare · 03-29-2019

Ah I see. Good point. Either way, I think they should keep both departments. Live chat is super helpful.

AzNightmare · 03-28-2019

I finally connected with an agent. It seems the copper wire department is still available, so if you do end up connecting with someone, it will be someone in that department. But I was told the Pure Fiber department is closed and any agents working o...

TELUS Neighbourhood

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