OK got “Laura” a manager after an hour and she was SO helpful and went above and beyond. Got what I wanted and more...kudos to Laura, and begrudgingly, TELUS!
I asked for a (non) response (from “Anthony” by phone) to be escalated. He said he’d get back to me “in a few minutes”. Now 50 minutes and counting on hold. Actually believe he has no intention of getting back to me. Nice service!!!