Lucky you! I was told that they no longer have a Loyalty Department. I have been a Telus customer for over 20 years. This past March we had a power outage and our Optic TV has never been the same. We constantly lose PVR connectivity, Optic on the...
We have been having issues with Telus trying to "fix" our issues since March. I think it's time to switch service providers. Good luck with getting anything resolved with Telus.