TELUS Neighbourhood

John8 · 07-23-2018

I recently had Optik TV installed which was to be bundled with our internet and phone on a 2 year contract. Before installation was to proceed I clarified that the Optik TV would not impact the internet speed, as my son is a gamer. Telus confirmed th...

John8 · 10-12-2018

@NightHawk007 wrote:Does the tv and phone use up your monthly bandwidth cap .. No, the TV and phone are zero rated as far as bandwidth is concerned. Sorry, the response above was to NightHawk007

John8 · 10-12-2018

That's not true in my experience. The optic tv killed the internet speed to the point it was not usable.

John8 · 07-25-2018

I read one of your responses, below, to a thread. How did Telus have the internet not impacted with Optik TV? I just switched over to Optik TV with internet 25. Having two TV's on at the same time kills the internet speed. Down to 10. Telus says noth...

John8 · 07-25-2018

You have another option. Let Telus know that you are going to cancel all of your services and then see what their reaction is. I am sure that they don't want to lose you. If you don't get the desired results go with Shaw. It's an alternative.

John8 · 07-24-2018

I had the same issue. According to Telus this is not normal. You should call them.

TELUS Neighbourhood

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