This issue is understandable as it is modern technology, but...and it is a BIG but, the AMOUNT of time it is taking to resolve the problem is totally unacceptable...these 'trained' technicians should be able to resolve 'any' technical issue in a more...
this is totally unbelievable...this issue has been going on for so long and it is STILL not resolved...this is NOT acceptable but what can one do other than complain...and even if we do, what will 'they' do...nothing...u know, like they are doing now...