TELUS Neighbourhood

I created an account through an email sent to me by a Telus operator. However, I am still unable to use the app on my phone!

When I try to use the app it says: there was an error when processing, please verify the information. I don't know what version it is. I registered by an email that was sent by someone from Telus help line.

I registered at Telus, but I still can't use the Telus account app on my phone. What's going on?