I got through on the phone finally. My first call dropped earlier today after 2hrs. Got connected on the 2nd call after nearly 3hrs on hold. 5 mins later I now have the new plan!. I just mentioned I was calling in this regard.
Been on the CS line now for 1:48 and counting.... over 13 years a customer, since they were Clearnet... I was told a few weeks ago when I was looking to upgrade my phone that my legacy plan was "untouchable" at $60 for 5gb and 500mins... so I bo...