Here's a tip to everyone. Don't refresh the page if you're waiting to chat with a Telus rep. I just did that and now am back to 1241 ahead of me. After 2 1/2 hours. This is ridiculous.
I've been waiting on chat to get switched to the 10gb/$60 plan. When I started two hours ago there 1140 ahead of me. Half an hour ago there were 178, and that number hasn't gone down. I'm afraid I've been frozen out and will have to start over again....