I'm okay not having the call-back option but not being able to get through after a total of 4 1/2 hours is beyond ridiculous. What is the best way to get an answer to my issue?
I can attest to the frustration. I found a charge on my bill that I was told "probably wouldn't show up" when my bill was issued-but it did, of course. I was told someone would call me November 16th to confirm-they didn't, and since then I have been ...
