TELUS Neighbourhood

GForbes · 10-02-2018

I have the Telus Talk and Messaging 10 plan with automatic top up set with my credit card. Tonight when I opened my credit card bill it shows i have been charged twice on the same day. Instead of one transaction for $11.30 ($10.00 + tax) I have two t...

GForbes · 01-03-2017

Hoping someone can help. I set up a new Moto G3 on December 27th. I'm on the basic prepaid Talk and Messaging 10 plan. I don't want data on my phone and have turned cellular data off on the phone, (any updates to software ect. i do via my home wifi) ...

GForbes · 01-10-2017

Thanks again Mobility Princess. No I couldn't add the prepaid data block myself. They can't add it in-store either. Had to call customer service and after 27 minutes on hold, finally got it done.

GForbes · 01-07-2017

Spoke too soon. Data charges are back today. Will go in-store tomorrow to get the prepaid data block put on. Tried to see if I could put it on through My Account, but it wasn't there to add it.

GForbes · 01-06-2017

Thanks Mobility Princess and NFtoBC. With the cellular data off as it has been since I activated the phone, I went into settings, data usage, and under the cellular usage graph individually selected restrict background data for all the apps listed. T...

GForbes · 01-03-2017

Thanks for responding NFtoBC. I'm new to smartphones so just need a little clarification/instruction re turning off data at the app level and globally on the Moto G3. What I did just after the phone was activated in store on Dec. 27th was "settings",...

TELUS Neighbourhood

User Statistics

User Activity

Credit Card charged twice.

Data Charges even though cellular data turned off.

Re: Data Charges even though cellular data turned off.

Re: Data Charges even though cellular data turned off.

Re: Data Charges even though cellular data turned off.

Re: Data Charges even though cellular data turned off.