Friendly Neighbour
since ‎10-04-2015

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I have reset the modem, unplugged the power and reconnected it, disconnect my device and reconnected. Pleas help me because I don't want to spend 4 hours playing phone tag with telus. 
It says I'm connected but as soon as I go online it says in not connected. I've restarted it and unplugged it and plugged it back in, connected and reconnected. Why is it not working?