Doug1Ames1
Ambassador
since ‎06-17-2014
‎12-05-2018

User Statistics

  • 106 Posts
  • 2 Solutions
  • 3 Kudos given
  • 18 Kudos received

User Activity

Telus has finally reached my house with fibre, and made me an offer for PureFibre 300/300 service + Optik TV. I've been waiting for this, but a few things have made me think twice about jumping on the offer, such as questions about how the install is...
The firmware update for the CIS430 PVR last year really did a number on it. Now menus take upwards of 5 seconds to appear sometimes, and the reformatting of menus to the left side of the screen means that it can be cut off when you're trying to TV ch...
Telus continues to show the wrong date range on the new billing page: https://www.telus.com/my-account/billing/bill_summaryIt shows that the amount owed is for last month, rather than for the current month. That's incorrect - Telus always bills in ad...
I've told Telus a couple of times since the new customer web interface went live months ago that their Billing page is showing the wrong date range. It shows "Current Bill" and last month's date range, with the amounts to pay corresponding to the cur...
For some reason Telus spontaneously sent me a paper bill last month for no apparent reason, and charged me $3 for it, even though I've always been on e.bill. I still got the normal email bill notice, and my account billing method setting hadn't chang...
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